Generis Technology Limited
Terms and Conditions of Use for Website


Generis Technology Limited (“Generis”) wishes to draw your attention to these terms and conditions (the “Terms”) which apply to your use of this website. Please read these Terms very carefully and retain a copy of them for your records. By using this website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree with these Terms then you should refrain from using this website and exit it immediately.

1. About Generis and this website

1.1 This website ( is operated by Generis Technology Limited (trading as Generis Technology). Generis Technology Limited is a company registered in England and Wales with company number 03044823. Our registered office is Reynold House, Styal Road, Manchester M22 5XB, e-mail address for any queries is email hidden; JavaScript is required. Our VAT registration number is 849 7376 65. Generis is a trade member of Achilles and the Society of British Gas Industries (SBGI).

1.2 The information included on this website is aimed predominately at business customers within the United Kingdom. Any customer or potential customer outside the United Kingdom should contact us directly by e-mail at email hidden; JavaScript is required for further information about our products and services.

1.3 In the event of a complaint then all correspondence should be sent to Generis Technology Limited, Reynold House, Styal Road, Manchester M22 5XB or by e-mail to email hidden; JavaScript is required.

2. Content of the website and service availability

2.1 The information provided on this website is strictly made available on a non-case specific basis, is provided for general information purposes only and does not take account of the circumstances of any particular customer requirements. If additional information is required about the products and services offered by Generis then further information will be provided on a case by case basis. All information in relation to case studies and particular customer experiences are provided by way of example only.

2.2 By making information available on the website Generis does not give any guarantee that a particular product or service will be made available and Generis also reserves the right to withdraw information about any product or service ranges at any time and without notice.

2.3 Generis will not in any circumstances, be liable for the accuracy, completeness or appropriateness of any information which you see on this website. Information may become out of date at any time. It is your responsibility to satisfy yourself that the content and your reliance on it is suitable for your own particular purposes. You are fully responsible for using any information on the website and you agree and understand that if you use this information, Generis will not under any circumstances be responsible or liable for any losses, costs, claims or damages which you incur as a result of your use and reliance of the information on the website.

2.4 Generis reserves the right to alter, delete, adapt, take down or in any other way amend the whole or part of this website including any of the content contained on it without notice.

2.5 These Terms may be amended at any time and should be checked at regular intervals for any changes.

2.6 Access to this website is provided on a temporary basis and Generis reserves the right to withdraw, suspend or amend the provision of this website without notice. Additional services for existing customers provided via a secure access are subject to separate terms and conditions.

2.7 You are responsible for making all necessary arrangements for access to this website.

3. Retention of our rights

3.1 All design, text, graphics, images and arrangement of them together with all other materials on this website are subject to copyright and other ownership rights either belonging to us or as used under licence by us from third party owners. You understand that you must not yourself nor allow anyone else to modify, publish, transmit, copy or distribute any of the content of this website either in whole or in part onto any other material or medium whatsoever. All rights are reserved.

3.2 This website contains information about Generis customers including written statements and their logos and trade marks. This content is made available to Generis only for the purposes of use on this website and must not under any circumstances be copied, downloaded or used by any third party whatsoever.

3.3 The use of this website will not in any way give or transfer to you any interest in any rights belonging to us or our third party licensors in any way.

3.4 You must not in any way use or reproduce any trademarks or logos which appear on this website except with our express written permission.

3.5 You may print off a single copy of any page from the website for your own personal reference and you may draw the attention of others within your organisation to material posted on our website. You must not modify any printed copies of any such materials and must not use any graphics or other illustrations without the appropriate accompanying text.

3.6 Generis reserves the right to disclose the identity of any user to a third party licensor who claims that their intellectual property rights are in some way breached due to the act or omission of such user.

4. Links to other websites

4.1 In the event that from time to time this website includes links to third party websites then all such links are provided for convenience and information only. Any use of third party websites should be in accordance with any rules and terms and conditions of use which might be stipulated by those website providers. In no way will Generis be responsible for any content, links or products or services offered on third party websites nor do we make any representations or give any kind of guarantee with regard to the content of those third party sites.

4.2 Generis makes every effort to ensure that the information provided on this website is accurate. However, in particular but not limited to where the content is provided by a third party, Generis cannot be responsible or liable for any errors contained on the website.

4.3 Generis does not represent or warrant that the information accessible via this website is accurate, complete or current or that the website will be available, secure or operate without error or be free from virus or other harmful effects.

4.4 No link should be made to the Generis website on any other website except with the prior express permission of Generis.

5. Providing information to Generis

5.1 In the event that you have any queries about this website, Generis or the products and services which it offers then you can submit an enquiry by using the “Contact Generis” enquiry form. This requests your name, e-mail address and detail of your enquiry. The information which is provided to Generis using this form together with any other information which is submitted to Generis in any other way (whether by e-mail, telephone and so on) will be used by Generis for the purposes of dealing with the enquiry raised and will be retained on Generis records to monitor and keep a record of the enquiries received.

5.2 The following rules will apply to any and all submissions to the Generis website:

5.2.1 Under no circumstances should any submission or content be made using this website which is in any way defamatory, abusive, obscene, unlawful, sexist, racist or otherwise of a discriminatory nature or which may in any way cause offence to any person;

5.2.2 You must not in any circumstance use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this website;

5.2.3 All information submitted should be accurate, truthful and should not be copied from any other source;

5.2.4 You must use your own identity at all times when making any submissions to the website and make sure that all information which you provide is accurate and up to date. In particular, you must provide genuine and accurate information and must not under any circumstances submit information relating to any other person except where you have their express written permission;

5.2.5 You must not corrupt the website, flood it with information so as to cause it to malfunction in any way or use any features which may in any way affect the website such as worms, virus, logic bombs or similar harmful effects. You must not attack the website via a denial of service attack. In the event of any such breach, you may be liable to an offence under the Computer Misuse legislation in force from time to time and accordingly, Generis reserves the right to disclose the identity of any such user to the relevant authorities;

5.2.6 The submission of spam, that is multiple, unsolicited or undesired bulk e-mails, is strictly forbidden;

5.2.7 You must not copy, publish, distribute, alter, delete, remove or tamper with this website in any way either directly or indirectly or disrupt or interfere with its operation nor permit any other person to do so.

6. Liability

6.1 Nothing in these Terms is intended in any way to exclude or limit the liability of Generis for death or personal injury caused by its negligence or for fraudulent misrepresentations.

6.2 To the extent that the law permits, neither Generis nor any of its employees or representatives will be liable to you no matter how such liability arises for any costs, claims, damages, liabilities or expenses arising out of or in connection with the use of this website.

6.3 This exclusion and limitation of liability will apply to all categories of damage, loss, costs, claims, liabilities and expenses whether arising directly or indirectly including but not limited to legal costs or expenses, loss of use of money, loss of opportunity, loss of profit, wasted expenditure, money or time or third party claims. The losses which are listed in this clause are intended to be distinct and severable.

6.4 All conditions, warranties and other terms which might otherwise be implied by statute or common law are hereby excluded to the fullest extent permitted by law.

7. Cookies and other tracking devices

Generis may from time to time, use cookies or other tracking devices to gather information about your use of this website. A cookie is a file which is stored on your computer hard drive and can be used to track information such as traffic data to allow Generis to monitor visitor levels to its website. Generis may also use cookies from time to time to store information about users of the website. The use of cookies can be controlled by activating the necessary settings on your browser.

8. General provisions

8.1 Generis will not be responsible for any losses or similar arising due to anything beyond its reasonable control including for example, breakdown of machinery, software defect, lack of availability of the website or downtime, incorrect third party information, strike, natural disaster or terrorist act.

8.2 If part or all of these Terms become void then all other parts will continue to be valid irrespective of that aspect which is not enforceable.

8.3 Failure either by you or by Generis to exercise rights under these Terms or a delay in doing so will not affect any of the remaining rights and remedies available.

8.4 Nothing in these Terms will imply a relationship of employment, partnership or agency between us.

8.5 Generis may appoint any third parties to assist it in providing this website or any related service at any time.

8.6 A person who is not a party to this Agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce it. Any remedy which exists or is available apart from the Act is not affected.

8.7 These Terms are subject to English law and any disputes which arise shall be determined exclusively in the English courts.