Supply Point Administration

Summary
Key Features
Key Business Benefits
System Overview
UK Link Flows Processed
CONNECT Flows Processed

In today’s fiercely competitive, liberalised energy supply market place, the Customer Transfer process receives prominent industry focus. Significant customer churn rates demand software solutions that provide an efficient, accurate and best practice approach to this business critical activity. The latest B-Smart™ application, Supply Point Administration (SPA), is a next generation product built with the benefit of a decade of deregulation experience. B-Smart™ SPA meets the industry challenges by minimising manual involvement in the registration and withdrawal process and providing sophisticated automated recovery from GT rejections.

Configurable business intelligence allows SPA to pro-actively determine the appropriate actions for the supply point, avoiding GT rejections, reducing manual intervention and so reducing the average time taken to register new customers.

A powerful and user friendly screen environment provides the SPA user with a ‘process-centric’ view of business activities and so presents a common interface for working with either Transco GT sites or independent gas transporter (IGT) sites.

Integration to any supplier front line sales system is inherent in the SPA design eliminating the need to train users in multiple applications. The included ‘Sales and Service’ interface provides direct control over SPA activities giving a user the ability to implement automatic push button registration at the point of sale.

SPA can be implemented as a stand-alone solution or as part of a fully integrated B-Smart™ dual fuel supplier solution covering the management of Dataflow, Meter Assets, Jobs and Third Party Contracts.

This application is designed to assist gas suppliers/shippers in managing the administration of customer switching.

Summary

Designed for both Domestic and I&C Customers
Implemented within the UK utility sector
Handles UK-Link, CONNECT & Manual Industry Data Formats
Can be deployed as a stand-alone application or seamlessly integrated with B-Smart™ Meter Asset Manager (MAM) and B-Smart™ Annual Quantity Manager (AQM) to give complete gas portfolio management solution
Built upon B-Smart™ Flow Engine & Event Management Platform

Key Features

Manages large-scale operations by utilising the market established B-Smart™ Flow Manager transaction engine
Fully supports Transco and IGT processing associated with customer switching
Configurable automatic rejection resolution
‘Sales and Service’ interface to control SPA functions from an external supplier system e.g. CRN
Withdrawal objection interface to external supplier systems to automatically object to withdrawal when the supplier system identifies justifiable grounds
Automatic tracking of missing flows
Extensive reporting; missing flows, SPA process performance, data validation exceptions
Supports multiple in-house shippers within one instance of the application and database

Key Business Benefits

Greatly reduces user decision interventions
Automated IGT registration and withdrawal via the CONNECT protocol
Automated Transco GT registration and withdrawal processes
Pre-configured automatic exception handling
Facilitates a ‘first to quote’ competitive advantage coupled with valuable market intelligence
Configurability provides a flexible application that accommodates change whilst reducing the cost of ownership
Provides 28 pre-configured and Generis maintained industry flows further reducing the cost of ownership

System Overview

UK Link Flows Processed

UK Link Flows Processed (PDF Download)

CONNECT Flows Processed

CONNECT Flows Processed (PDF Download)