Lifecycle Services from Generis


Overview

Requirements Analysis

  • Meet with client and take instructions relating to primary business requirements.
  • Undertake thorough & comprehensive analysis
  • Prepare and document requirements and proposal in unambiguous terms and in sufficient detail
  • Discuss requirements and recommendations with client and establish that proposal meets the full client expectation.
  • Establish client sign off and initiate version control.

Project Management

  • Develop clear statement of project objectives & agree with client representative the following:
    • Project Methodology
    • Standards to be deployed
    • Measurements
    • Timely reporting including milestone reviews, issue & risk management
    • Communications techniques
    • Plan covering all WBS elements, schedule, resources & cost (where appropriate)
    • Level of documentation throughout project and for final delivery
    • Assumptions
    • Migration requirements
    • Change Control Process
    • Tracking with wide visibility
  • Obtain management sponsorship / sign off for approach & project plan
  • Place under version control
  • Execute Plan

Functional Design

  • Design Plan
  • Requirements walkthroughs
  • QA Process
  • High Level Design (HLD)
  • Detailed Design
  • Verification & Validation
  • Walkthroughs
  • Inspections
  • Client Sign Off
  • Place under version control

Program Specifications

  • Specifications Plan
  • Functional Design walkthroughs
  • QA Process
  • Program Specifications design
  • Verification and validation
  • Walkthroughs
  • Inspections & Reviews
  • Client Sign Off
  • Place under version control

Programming

  • Programming Plan
  • QA Process
  • Coding
  • Peer Reviews
  • Test Cases and Unit Testing
  • Iterative problem resolution
  • Design authority sign off
  • Tested code under version
    • control

Testing

  • Testing Plan
  • Software Quality Assurance Plan
  • QA Process
  • Test Pan
  • Test Cases
  • Verification and Validation
  • Walkthrough’s
  • Inspections
  • Execution
  • Issue identification and Resolution
  • Regression
  • Link & Systems Testing


Overview

Implementation Preparation:

  • Environmental preparation
  • Migration rehearsal
  • Pipe Cleaning
  • Planning & Testing Support activities
  • Implementation cutover
  • Migration followed by first line on-site support during cutover period
  • Out of hours work as required
  • Training

Implementation Support including:

  • Provision of on-site support activity following immediate weeks after cutover
  • Issue resolution
  • Performance monitoring and improvement
  • Transition to full Client Service Support
  • Further training if required following initial bedding in period
  • First Line support and fix where possible
  • Exception monitoring and analysis
  • Establishment of Management Information loop for machine / batch performance. The diagram below outlines the relevant phases


Overview

Integration Services

  • Process streamlining
  • Interface design and delivery
  • Business process recommendation
  • Application of appropriate technologies to business process
  • Other Services
  • Regression Testing
  • Database Tuning
  • Configuration Management
  • Project Health Checks
  • Data Cleansing & Migration
  • Exception Handling via Workflow
  • Value add data services and manipulation via Workflow
  • Version Control & Configuration Management.

Customer Satisfaction

  • Regular Account Management Meetings
  • Monthly Reports
  • SLA adherence review
  • Ongoing needs

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“Generis’ strengths are its flexibility and customer focus. If we are having problems then it is very easy for Generis to accommodate our needs. This might not be the case in a larger company.”

Scottish Power Plc