Gentrack Billing and CRM

Our software solutions help businesses build closer, more focused relations with their customers by ensuring that billing, data management and revenue collection processes are fully optimised and aligned with business objectives.

Implementing a solution from Gentrack brings immediate and quantifiable financial returns, adding real value to business cases for Gentrack Velocity, Gentrack NOW! and mDATA21.

Our integrated software solutions will help you succeed in today's increasingly complex markets while ensuring that you comply with new regulatory requirements for consumer protection and service standards.

Specialist Solutions for Energy and Water Utilites

Gentrack's billing and customer management solution, Gentrack Velocity, is designed specifically for utility businesses including energy retailers, network companies, water utility companies, Meter Asset Providers (MAP) as well as electricity and gas Meter Asset Managers (MAM/MOP).
Developed for ease of implementation and low cost of ownership, it is proven in regulated and competitive markets and has over 40 sites around the world including Australia, New Zealand, Asia, the Pacific Islands and USA.

Utilities Work Smarter with Gentrack Velocity

Designed to help utility companies to WORK SMARTER, Gentrack Velocity integrates comprehensive business process management tools for customer acquisition with powerful meter data management and interval billing capabilities.

Gentrack Velocity enables users to touch a single customer centric interface for the delivery of customer service, data management, revenue management and billing activities. Gentrack is scalable and benchmarked to bill a consumer base in excess of 3 million consumers, billing multiple fuels, non-energy products and multiple locations where required.

A Proven Solution

Gentrack Velocity is used by new entrant energy retailers, established global utility players, network companies/distributors and water service providers, and is known for its flexibility and ability to automate key billing and customer management activities.
Built around Gentrack's core strength in utility billing and meter data management, Gentrack Velocity offers a highly integrated solution specifically designed to streamline a utility company’s meter-to-cash revenue cycle.

Gentrack Solutions

• Billing – residential & commercial; TOU/Interval; Network Billing; Water (inc waste and sewerage)
• Meter Data Management – integrated MDMS with full support for Advanced Metering Infrastructures
• Credit and Collections - customer payment arrangements and receipting capabilities
• Customer Relationship Management (CRM) - customer acquisition, account management and customer care; Service Request and Works order management; Workflow management.
• Meter Asset Management - meter asset tracking and management
• Enterprise Integration – workflow engines and data exchange tools.

Highly Configurable

Gentrack Velocity meets developing and expanding markets needs by enabling utilities to easily configure complex rate structures or contracts via its highly flexible, user friendly tariff management tools. Its comprehensive, automated online data validation and workflow processing features for service request and customer management, maximise billing efficiencies and minimise cost to serve.

Database and Operating System Independent

To provide customers with complete flexibility, Gentrack Velocity is proven on both Oracle and MS SQL Server platforms. Customers also have the choice of operating systems, with Gentrack Velocity supporting Sun Solaris UNIX, HP Tru64, Linux Advanced Server, MS Windows and IBM AIX.

Strong Support Expertise

Gentrack Velocity is supported by a dedicated team of utility industry professionals with over a decade of experience in implementing billing and customer management solutions on-time and within budget.